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"Just a Normal Day in the Metaverse" -- Distraction Conflicts of Knowledge Work in Virtual Environments

Julian MarxJonas Rie{\ss}kampMilad Mirbabaie
Dec 2022
摘要
The changing nature of knowledge work creates demands for emergingtechnologies as enablers for workplace innovation. One emerging technology topotentially remedy drawbacks of remote work arrangements are meta-verses thatmerge physical reality with digital virtuality. In the literature, suchinnovations in the knowledge work sector have been primarily examined againstthe backdrop of collaboration as a dependent variable. In this paper, however,we investigate knowledge work in metaverses from a distraction-conflictperspective because independent, uninterrupted activities are as muchcharacteristic of knowledge work as collaboration. Preliminary findings showthat knowledge workers in meta-verses experience arousal from the 1) presence,appearance, and behaviour of other avatars, 2) realism, novelty, andaffordances of the virtual environment, and 3) technological friction andnavigation. This work has the theoretical implication that distraction-conflicttheory must be extended to incorporate additional sources of arousal whenapplied to the context of knowledge work in metaverses.
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